S 
CONTACT US
FOR QUESTIONS ABOUT ORDERS, PLEASE INCLUDE YOUR ORDER NUMBER,NAME AND ZIP CODE OF THE BILLING ADDRESS AND EMAIL US AT sljohn6@frontiernet.net
ORDER ONLINE WITH CONFIDENCE - DISCRETE SHIPPING, COMPLETE PRIVACY AND A 100% SAFE SHIPPING GUARANTEE. THE FASTEST WAY TO GET YOUR ITEMS IS TO ORDER ONLINE.
SAME DAY SHIPPING - JUST ORDER BY 3 P.M. EST MONDAY THRU FRIDAY(EXCLUDING HOLIDAYS).
S & M ENTERPRISES
P.O. BOX 106
ATMORE, AL 36504
PHONE HOURS: 8:A.M. TO 4:P.M. CST MONDAY THRU FRIDAY
CUSTOMER SERVICE: 251-446-9910
FAX:251-577-6652
E-MAIL:sljohn6@frontiernet.net
LINGERIE
We want all of our customers to be happy with their purchases from our store. We offer a limited 30 day return policy. All returns are for exchange or in store credit only.
* All returns must be placed within 30 days of the ship date.
* You must obtain an RMA number from S & M Enterprises by emailing sljohn6@frontiernet.net
* Products must be in perfect condition and in original packaging with hang tags still on item. Items that smell of perfumes, lotions, or smoke will not be accepted for return.
* We do not accept partial returns of a product.
* Returns on unused and unworn merchandise only. We will be happy to exchange for another item or give you in-store credit. All returns are given in store credit only.
In store credit must be used within 30 days of issue. Accounts with credit that hasn't been used within 30 days of issue will incur a $5.00 service charge each month. If your in store credit is less then $5.00 the remainder of the credit will be charged as the service fee.
* Swimsuits, jewelry, wigs, clearance items, costumes, hosiery and any items that have contact with the "private area" such as underwear bottoms or clothing with bottoms as part of the outfit (this includes dresses that include matching underwear) are not Returnable whether worn or not.
* Limit of 3 returns per 6 month period.
* Any questions please Email or Call S & M Enterprises
* Shipping and Handling will not be returned. You will be responsible for the cost of shipping merchandise back, unless it was due to an error on our part. All return packages must be insured!
* Any refused packages will be subject to a 20% cancellation fee. Shipping charges will not be refunded.
* S & M Enterprises, LLC reserves the right to determine whether an item is returnable or not.
*Exchange shipments will be billed $6.95 on domestic orders for shipping out the exchange merchandise. International exchanges will be billed $25.95 for exchange shipping.
Damaged Merchandise
Please inspect your order when you receive it to make sure there are no manufacturer defects. Please contact us within 24 hours of the package being delivered to let us know of the manufacturer defect. You will be given instructions at that time on how to go about exchanging the damaged item for another one.
If your package arrives damaged, and the merchandise inside is damaged keep the package and contact the carrier to let them know that the package was damaged. This is necessary in order to be able to make an insurance claim with the delivery company. Also contact us to let us know that it arrived damaged so we will be able to make the insurance claim and ship you a replacement for the damaged items.
S & M Enterprises, LLC reserves the right to change these policies at any time without written notification.
| Shipping Information Chart For destinations in the United States | |||
| Amount spent (without tax) Flat Rate | Priority Mail / UPS Ground | Canada | Other Countries |
| $0.00 - $399.00 | 10.45 | 19.95 | 38.95 |
| $400.00 - UP | Free | N/A | N/A |
Delivery times -
US deliveries will take anywhere from 5 - 15 business days to ship depending on availability of products ordered. If an item is back ordered there may be delays in this time frame, but we will always notify you of any delays as soon as possible. If you order more then one item and one of the items is on backorder we will ship your other items, then ship you the back ordered item when it becomes available at no additional shipping cost to you.
Canada and other countries deliveries will take anywhere from 7 - 20 days to ship depending on availability of products ordered. International shipments may incur duties, taxes or tariffs imposed by the country that the package is being shipped to. These monies will need to be paid at the time of delivery and are imposed by your country which we have no control over.
Shipping prices are subject to change without notice, please be sure to check the current shipping rates before placing your order with us. The correct charge for shipping will appear in the shopping cart during the checkout process.
* Note - Due to American Express policies we will only ship to the billing address of the card even if you provide a ship to address.
s & m eNTERPRISES reserves the right to ship any order to the billing address instead of the shipping address at our discretion and without notice. Orders that are being shipped to an address other than the billing address may delay the shipping of your order while our security staff tries to verify the order.
Once your package has left our warehouse, the responsibility of delivery is up to the shipper of choice. We do not cover or re-ship packages due to shipping related problems. We are not responsible for lost packages or packages that have been delivered, or stolen from delivery locations. Enchanted Dreams will do everything in our power to provide information that is requested by the shipper to track your package. This will include address information, order information, shipping date and shipping confirmation. The customer agrees that they will do what ever is required by the shipper to make a claim for the package.
Payment by online checks:
When a customer pays via online check the merchandise is not shipped until after the check clears the bank. Due to the privacy act implemented at many of the banking institutes we can not confirm whether or not your check has cleared. When we are unable to verify that your check has cleared your bank, we will wait 20 business days ( a business day is work day Monday - Friday) before we ship the merchandise. We apologize for any inconvenience this may cause, but due to the large increase in bad checks it is necessary in order for us to be able to continue to process online check orders. If you do not wish to wait for your items, you may fax us a copy of your cleared check or pay by a different method.
* Notify us by email at sljohn6@frontiernet.net that you would like to cancel your order.
* All cancellations are subject to a 20% canceling charge.
* If your items have already been mailed, the order can not be cancelled. You must follow the return policy at that point.
* Any refused packages or undeliverable packages due to customer error will be subject to a 20% restocking fee plus actual shipping charges will be taken from the refunded amount.
DISCONTINUED ITEM POLICY:
Sometimes manufacturers change the products in their catalogs and will discontinue items, we try our best to get these items removed from our site as quickly as possible when we find out about the discontinued items. However there may be times that you will place an order for an item that has been discontinued and still on our site. When this occurs we will automatically remove the item from your order during the fulfillment process and ship the remaining items in your order. If time allows us we may try to contact you to see if you want to substitute another item for the discontinued item.
JEWELRY
If for any reason (within 30 days) you are not 100% satisfied with your purchase you may return it for a full refund. (total amount less shipping charges). Contact us for Return Instructions; you must include a copy of your original invoice with the return. Privacy Policy We do not share, sell, or rent any of your personal information to outside companies or organizations. Our website uses cookies for security purposes only, and does not use them to collect any information on you. We have multiple safe guards in place, both physical and electronic, to make sure that your information stays private and that your online purchase remains secure. Terms and Conditions By using this website you are bound to comply with the following Terms and Conditions. The information found on this website may be used only for lawful purposes. Transmission, distribution or storage of any material in violation of any applicable law or regulation is prohibited. This includes, without limitation, material protected by copyright, trademark, trade secret or other intellectual property right used without proper authorization, and material that is obscene, defamatory, constitutes an illegal threat, or violates export control laws.